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A consumer bought a refrigerator from an appliance dealer under a preprinted installment contract. The salesperson rushed the consumer through signing, refused to permit review of the back page, and said the terms were "standard." The back page disclaimed all warranties, required arbitration in a distant state, and imposed a $10,000 fee if the consumer asserted any claim. The refrigerator failed the next day.
Which statement best describes unconscionability?

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The court may not consider procedural unfairness such as surprise or lack of meaningful choice. The court may find unconscionability only if the seller committed a crime. The court must enforce every written sale-of-goods contract exactly as written. The court may refuse to enforce the contract or limit an unconscionable clause if the clause was unconscionable at the time the contract was made.

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